![]() Follow the steps above to review log files. ![]() Most end user issues with installing/activating Microsoft Office 365 from the Office Portal are proxy/firewall related. You can look for “Fail” and /or “Error” When Attempting to Install Office 365 Directly from the Office Portal First, you want to look for is the term “unexpected”. Opening the log file in Excel will help you with filtering the data. Reg delete HKLM\SOFTWARE\Microsoft\ClickToRun\OverRide /v LogLevel /f Once these logs have been retrieved and analyzed, verbose logging should be disabled by running the following command from an administrative command-prompt: The file name is of the following format: -.logįor example Keith-201420141610-1434.log. ULS log file is created both in the %temp% folder and the %windir%\temp folder. To enable verbose logging, launch cmd as administrator and run the following command: reg add HKLM\SOFTWARE\Microsoft\ClickToRun\OverRide /v LogLevel /t REG_DWORD /d 3 The following steps show you how to enable verbose logging to help you troubleshooting Office 365 install/update failures. MS Office Click-To-Run Install Troubleshooting shooting-office-installation-failures.aspx Office 2003-2010, analyse log The following are the log files that may be present in the %windir%temp folder (c2r is for Click to Run):įor MSI, “Normal”, installations the log files will look like MSI****.LOG Now try to install Microsoft Office 2016 to get the error message so that the log files get created.įollow the steps below to access the ‘Temp’ folder.
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